Privacy protection for your PRVBUY account and orders.
Last updated: August 28, 2025, 10:00 UTC+8. This Privacy Policy explains how PRVBUY collects, uses, stores and protects personal data when you use https://prvbuy.com and related services.
01
Who we are
PRVBUY is operated by ZEM International LTD, registered at Office 15382 Initial Business Centre, Unit 7 Wilson Business Park, Manchester, England, M40 8WN. PRVBUY provides private buying agent services, including purchasing, sourcing support, QC inspection, warehouse storage, parcel consolidation and international shipping.
Support Center: available through the PRVBUY website
02
Account and contact information
When you create an account, place an order or contact support, we may collect information needed to identify your account and communicate with you.
Name, email address, phone number and account login details
Billing and shipping address information
Support messages, order notes and customer service records
03
Purchase and sourcing information
To provide buying agent services, PRVBUY may collect product links, product names, seller information, SKU selections, customer notes, QC requirements, domestic logistics records and order history.
Our purchasing and sourcing partners may include third-party ecommerce platforms such as Taobao, 1688, Weidian and other supported marketplaces
We use purchase information to confirm product details, place orders and communicate with sellers
Order information may be used to provide QC updates, returns support and after-sales service
04
Payment information
PRVBUY may collect payment status, transaction identifiers, payment method type, wallet balance records, refund records and related billing information.
Card and payment details are processed by trusted payment providers
PRVBUY does not store full credit card numbers or sensitive card verification data
Payment information may be used for fraud prevention, refunds, reconciliation and compliance
05
Search, browsing and device information
When you use PRVBUY, we may collect technical and usage data to operate the website, improve performance, protect accounts and understand how users interact with our services.
Search queries, product browsing activity and page interactions
IP address, device identifiers, browser type, language, operating system and referral information
Log data, error reports, session activity and security events
06
Cookies and tracking technologies
PRVBUY uses cookies and similar technologies to keep the website functional, remember preferences, analyze performance, improve user experience and protect against abuse.
Essential cookies support login, security and core website functions
Analytics cookies help us understand site performance and usage patterns
You may control certain cookies through your browser or privacy settings where available
07
How we use personal data
We use personal data to provide services requested by users, process orders, arrange QC and shipping, maintain account security, improve our platform and comply with legal obligations.
Process purchases, warehouse handling, parcel consolidation and international delivery
Provide customer support, order updates, tracking notices and after-sales assistance
Prevent fraud, abuse, payment risk, policy violations and unauthorized access
08
Legal basis under GDPR
Where the General Data Protection Regulation applies, PRVBUY processes personal data based on recognized legal bases depending on the context of the processing.
Performance of a contract when we process orders, payments, QC, storage and shipping
Legitimate interests such as service improvement, fraud prevention, platform security and customer support
Consent where required for optional cookies, marketing communications or similar activities
Legal obligations where processing is required for compliance, tax, accounting or regulatory purposes
09
How we share information
PRVBUY may share necessary information with service providers and partners only when required to operate the service, complete purchases, process payments, arrange shipping or comply with law.
Sellers, sourcing partners, warehouse teams and logistics providers
Payment processors, fraud prevention providers, analytics providers and customer support tools
Authorities, regulators or rights holders when required by applicable law or valid legal process
10
International transfers
Because PRVBUY serves international customers and works with China-side purchasing and logistics partners, personal data may be processed in countries or regions outside your place of residence.
We apply reasonable safeguards when transferring or processing data internationally
Service providers are expected to handle data according to confidentiality and security requirements
Transfer mechanisms may vary depending on applicable privacy laws
11
Data retention
PRVBUY retains personal data only for as long as reasonably necessary for service delivery, legal compliance, dispute resolution, security, accounting and legitimate business purposes.
Account and order records may be retained while your account is active
Transaction, refund, tax and compliance records may be retained for legally required periods
Support and security records may be retained to resolve disputes and protect the platform
12
Data security
PRVBUY uses reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration or disclosure.
Access controls, encryption where appropriate and security monitoring
Limited internal access based on operational need
No internet-based service can guarantee absolute security
13
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing of your personal data, and to request data portability where applicable.
You may request access to or correction of your personal information
You may request deletion or restriction where applicable law allows
You may withdraw consent for optional processing where processing is based on consent
EU/EEA users may have GDPR rights and may contact a supervisory authority
14
Children's privacy
PRVBUY services are not intended for children. We do not knowingly collect personal data from children where parental consent is required by applicable law.
Users should meet the minimum age required in their jurisdiction
Parents or guardians may contact us if they believe a child provided personal data
We may delete child-related data when legally required
15
Policy updates and contact
PRVBUY may update this Privacy Policy from time to time. Updated versions will be posted on the PRVBUY website with a revised Last Updated date.
