Return & Refund Policy
Last updated: August 28, 2025, 13:00 UTC+8. As your private buying agent in China, PRVBUY helps you communicate with sellers, resolve issues and request returns or exchanges whenever possible.
Once an item arrives at our warehouse, we provide QC photos so you can review the product before international shipment. If you notice an issue, please contact our support team as soon as possible.
Return and exchange requests are generally subject to the seller's policy on the original platform. Eligibility is ultimately determined by the seller.
To maximize the chance of a successful return or exchange, we recommend submitting your request within 5 days after the item arrives at our warehouse.
When a return is approved, return shipping costs depend on the reason for the request and the seller's policy.
Refunds are processed according to the seller's approval and the original platform rules. Once the seller issues the refund, funds will be returned to your PRVBUY account balance.
PRVBUY is a purchasing and forwarding service. We are not an authentication agency and cannot provide official authenticity certifications.
We are committed to providing a transparent and customer-focused shopping experience for overseas buyers.
PRVBUY.COM
Your private buying agent in China. Purchase, inspect, store and ship — all managed for you.
